Education · Si Bodoh Gets Productive · Lesson 2
This is the English version · About 7½ minutes. The Malay version is below — scroll down or jump there.
A client complaint. A tight deadline. A professional reply to prepare. In Lesson 2, Si Bodoh uses ChatGPT to draft a response, check the facts and turn the approved wording into a formatted letter.
Ms Tan needs a draft by four o’clock. Follow Si Bodoh from the client’s original letter to a reviewed reply, then discover how a reusable company template can make the next letter easier.
Five things you’ll learn
Start with the original letter
Use the client’s message and a clear instruction to prepare a firm, professional first draft.
Check the facts
Compare the draft with the available records. Identify assumptions and statements that have not been verified.
Improve the reply
Give specific feedback, correct unsupported wording and obtain approval for the revised response.
Prepare the Word letter
Use a sample company letter as a formatting reference, keep the approved wording and check the finished document.
Keep a checked template
Save a reusable company template so future letters can follow a consistent format, with fresh details checked each time.
Watch in Malay / Bahasa Malaysia
Follow the same lesson in Malay. The example letters, prompts and some on-screen labels remain in English.
Malay version · About 8 minutes. Open on YouTube
← Lesson 1: Write better emails with ChatGPT
Fictional training example. Review AI-generated content and follow your organisation’s approval process before sending correspondence.
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